FREE SHIPPING ON ORDERS OVER $75 (NY & NJ ONLY) | ☀️ ALL ORDERS SHIPPED WITH ICE PACKS ☀️

Shipping Policy

DELIVERY SCHEDULE
We ship our products Monday - Wednesday in most cases, to avoid the chocolates sitting in a warehouse over the weekend. Orders placed after 11:59AM EST on Wednesday will be shipped the following week unless you are notified otherwise. If your order is large, we may not be able to fulfill your order the same day or next day. We will contact you ASAP if that is the case.

If you need your chocolate fix on or before a specific date, please send an email to eatchicchocolates@gmail.com and we will see what we can do. However, as a small company with made-to-order products, we unfortunately cannot guarantee faster delivery options at this time. Thank you for your understanding.

WARM WEATHER SHIPPING

Due to the delicate nature of our preservative-free chocolates, we send all orders with ice packs from May to October, and any other time when the temperature at the origin or destination is above 75 degrees. We only give refunds for damaged deliveries under exceptional circumstances. 

DELIVERY TERMS
We do not require a signature on delivery, and suggest sending the chocolates to a location where someone will be available to accept the delivery, or to a building with an indoor mail room (such as an office or apartment building). If you are sending the chocolates as a gift to a warm location, please tell your recipient when to expect the delivery so their gift does not melt on their doorstep. 

We are not responsible for missing, stolen or damaged packages after they are delivered to the address specified by the customer or for orders returned or delayed due to incorrect or undeliverable addresses. We send all orders with tracking numbers, so you will be able to track the progress of your order. 

Please use the message box at checkout to let us know if you have any special delivery instructions or would like a gift message included with the order. If you have included a gift message or noted that the shipment is a gift, we will not include a printed receipt with the order total in the box.